GenesysCloud

by Genesys Inc.v2.49.903.0

Genesys.GenesysCloud

Last updated Apr 28, 2026

Open Genesys Cloud automatically at startup and run it in the background.

Install with winget

$ winget install --id Genesys.GenesysCloud --exact --version 2.49.903.0

Run in Command Prompt, PowerShell, or Windows Terminal. Prompts for any agreements.

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About

The Genesys Cloud desktop app is available for Windows and Mac:

- Use a dedicated application. Run Genesys Cloud as a stand-alone program, and keep it separate from your browser windows and tabs.

- Start Genesys Cloud automatically. Automatically open Genesys Cloud when your computer starts up, and avoid missing important communications.

- Run in silent mode. Close the window but continue to run Genesys Cloud in the background, allowing you to continue receiving chats and notifications.

- Update automatically. The desktop app notifies you when a newer version is available and prompts you to refresh or install it.

Installers · v2.49.903.0

Architecture	Type	Scope	Install	Download
x86	wix	machine		Direct
x86	burn	machine		Direct

Copy a command tailored to that specific architecture, type, and scope - useful when winget would otherwise pick a different default.

Related apps

Genesys Cloud Background AssistantGenesys Inc.
Genesys.GenesysCloudBackgroundAssistantv1.6.436.0
A helper program that makes screen recording possible when using Genesys Cloud in a web browser.

Frequently asked questions

How do I install GenesysCloud on Windows?

Open Windows Terminal, PowerShell, or Command Prompt and run: winget install --id Genesys.GenesysCloud --exact --version 2.49.903.0. winget downloads the installer from Genesys Inc. and runs it. Requires Windows 10 (1809+) or Windows 11.

How do I install GenesysCloud silently for unattended deployment?

Add --silent and accept the agreements upfront: winget install --id Genesys.GenesysCloud --exact 2.49.903.0 --silent --accept-package-agreements --accept-source-agreements. This is the variant Intune, Configuration Manager, and other deployment tools should use.

How do I uninstall GenesysCloud via winget?

Run: winget uninstall --id Genesys.GenesysCloud --exact. Add --silent for unattended uninstalls. winget will use the registered uninstaller from GenesysCloud's Apps & Features entry.

Is GenesysCloud free?

GenesysCloud is distributed under Proprietary. Refer to the publisher (https://help.mypurecloud.com/articles/desktop-app/) for the full license terms - Wingetly itself does not charge for installation.

Does GenesysCloud work on Windows 10?

Yes, as long as your Windows 10 build supports winget (1809 or newer). winget ships with App Installer on Windows 10/11 and pulls GenesysCloud directly from the publisher.

How do I keep GenesysCloud up to date?

Run winget upgrade --id Genesys.GenesysCloud --exact, or winget upgrade --all to update everything winget tracks. We index 10 versions of GenesysCloud from microsoft/winget-pkgs.

Recent versions

2.49.903.0latest
2.48.901.0
2.48.900.0
2.47.870.0
2.46.855.0
2.45.851.0
2.44.848.0
2.43.829.0
2.43.825.0
2.42.822.0