Genesys Cloud Background Assistant

by Genesys Inc.v1.6.436.0

Genesys.GenesysCloudBackgroundAssistant

Last updated Apr 28, 2026

A helper program that makes screen recording possible when using Genesys Cloud in a web browser.

Install with winget

$ winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --version 1.6.436.0

Run in Command Prompt, PowerShell, or Windows Terminal. Prompts for any agreements.

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About

The Genesys Cloud Background Assistant is available for Windows only.

- Run as a background process – Invisible to users, Genesys Cloud Background Assistant is a helper program that makes screen recording possible when using Genesys Cloud in a web browser. In Windows, it operates as a Windows service in the background.

- Genesys Cloud Background Assistant starts automatically – Genesys Cloud Background Assistant automatically runs when your computer starts, so that the application can capture screen recording whenever you use Genesys Cloud in a web browser.

Installers · v1.6.436.0

Architecture	Type	Scope	Install	Download
x86	burn	machine		Direct

Copy a command tailored to that specific architecture, type, and scope - useful when winget would otherwise pick a different default.

Related apps

GenesysCloudGenesys Inc.
Genesys.GenesysCloudv2.49.903.0
Open Genesys Cloud automatically at startup and run it in the background.

Frequently asked questions

How do I install Genesys Cloud Background Assistant on Windows?

Open Windows Terminal, PowerShell, or Command Prompt and run: winget install --id Genesys.GenesysCloudBackgroundAssistant --exact --version 1.6.436.0. winget downloads the installer from Genesys Inc. and runs it. Requires Windows 10 (1809+) or Windows 11.

How do I install Genesys Cloud Background Assistant silently for unattended deployment?

Add --silent and accept the agreements upfront: winget install --id Genesys.GenesysCloudBackgroundAssistant --exact 1.6.436.0 --silent --accept-package-agreements --accept-source-agreements. This is the variant Intune, Configuration Manager, and other deployment tools should use.

How do I uninstall Genesys Cloud Background Assistant via winget?

Run: winget uninstall --id Genesys.GenesysCloudBackgroundAssistant --exact. Add --silent for unattended uninstalls. winget will use the registered uninstaller from Genesys Cloud Background Assistant's Apps & Features entry.

Is Genesys Cloud Background Assistant free?

Genesys Cloud Background Assistant is distributed under Proprietary. Refer to the publisher (https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/) for the full license terms - Wingetly itself does not charge for installation.

Does Genesys Cloud Background Assistant work on Windows 10?

Yes, as long as your Windows 10 build supports winget (1809 or newer). winget ships with App Installer on Windows 10/11 and pulls Genesys Cloud Background Assistant directly from the publisher.

How do I keep Genesys Cloud Background Assistant up to date?

Run winget upgrade --id Genesys.GenesysCloudBackgroundAssistant --exact, or winget upgrade --all to update everything winget tracks. We index 2 versions of Genesys Cloud Background Assistant from microsoft/winget-pkgs.

Recent versions

1.6.436.0latest
1.4.282.0